Welcome to Zoom Drive

Please read these terms and conditions of use carefully before accessing, using or obtaining any materials, information, or services. We reserve the right to revise these Terms at our discretion, and such changes will be communicated through an updated version on Our Website. These modifications shall not impact any rights and responsibilities that emerged before the alterations. Your ongoing utilization of Our Website subsequent to the publication of revised Terms will signify your adherence to the prevailing Terms during your usage. We recommend that you regularly review these Terms for any updates. Should you disagree with any clause of these Terms or subsequent revisions, or if you find yourself dissatisfied with Our Website, your sole course of action is to promptly discontinue its use.

ELIGIBILITY AGE:

The minimum age required to rent a car is 20 years, with a valid Driving License issued by Government of India. If you are a minor i.e. under the age of majority specified by Law of the Land, you can rent a car only through a parent or guardian, but you are not permitted to subscribe to the services yourself by using the website.

DOCUMENTS:

1. The user must have a valid driving license issued by the GOVERNMENT OF INDIA.
2. The user must bring original DL and Voter/Aadhaar/Passport at the time of delivery of the car.
3. In case a user is unable to verify his/her identity, the booking shall be considered void by Zoom Drive.

Security Deposit:

There is no security deposit if the user submits his/her any of the following documents in original.

1. Voter ID
2. Aadhar Card
3. Passport
4. Drivers License &
5. Employee ID

Otherwise, a security amount of 5000 for Hatchback/Sedan and 7000 for SUVs/MUVs is required to deposit.

Payment Terms:

Full payment to be made by user at the start of the trip. We have flexible checkout using the Upi, Netbanking or credit card/debit card. Rental charges and the security deposit (if applicable) will be processed on the payment method that is used in order to confirm the rental Reservation. If any payment failures occur, the Reservation will remain unconfirmed, and no vehicle shall be provided, ensuring a seamless and efficient process.

Fuel

The user is responsible for fuel expenses. Zoom Drive will provide an initial fuel amount, and the user must return the car with a similar level. Any surplus or shortfall will result in a fair refund/charge, determined by the car's average mileage.

KM Restriction:

The standard daily kilometers allowance is 300. For instance, over a 5-day period, the total permissible distance becomes 1500 kilometers (300 * 5). Additional kilometer charges will be applied as outlined below:

Cars	Extra KM Charges
Small Hatchback	INR 6
Medium Hatchback/Sedan	INR 7
Compact SUVs	INR 8
SUVS	INR 11

Accidental Liability (Damages):

In the event of an accident or damage, the user's liability is capped at a maximum of 40000, as assessed by an authorized and reputable dealership. This policy is designed to safeguard and favor responsible users. However, if the user is found engaging in irresponsible driving behaviors, they may become accountable for the entire damage cost, regardless of any insurance claims made to Zoom Drive. Such instances encompass, but are not confined under influence of alcohol/drugs while driving. Alternatively, the user will be held responsible for covering the entire cumulative cost of damages incurred.

Delivery / Collection of vehicle:

1. Delivery/Collection of vehicles is chargeable and subject to their choosed location. Opting for our office-based pickup or drop-off incurs no additional charges.
2. Zoom Drive will not be responsible for any delay in delivery/collection due to unforeseen circumstances which includes traffic, weather conditions etc.


Location	Charges
Guwahati Airport	INR 500/one-way
Guwahati Railway Station	INR 200/one-way
Kamakhya Railway Station	INR 350/one-way
Doorstep	INR 200-500/one-way
Shillong City	INR 2000/one-way
Shillong Airport	INR 1800/one-way

Rental Period:

We calculate the rental period in full 24-hour cycles. For example, if you start your booking at 10 AM today and finish at 10 AM tomorrow, it's counted as just one day of rental.

Extra Hours:

Additional hours will be charged at a rate of (Daily Rental / 12) per hour. If the extra hours surpass 3 hours, a full day's rental charge will apply instead of hourly charges.

Extension of Rental Period:

If the user wishes to extend the rental period, he/she shall contact Zoom Drive. However, extensions approval is subject to availably of the vehicle.

Breakdown Service:

All vehicles will be provided with 24 hours breakdown service. Renters have to contact our fleet controller and follow instructions to receive assistance. Please note that burnt clutch, plate tyres, glass and accidents will not be covered by the breakdown service.

Cleanliness:

Zoom Drive delivers the car after proper cleaning of both exterior and interior. Though we don’t charge for the normal soil/mud deposited in the car during the trip but the user must ensure the followings while returning the car:

1. Leaving tobacco-based product or tobacco spit in the car
2. Burning or damage of any parts of interior due.
3. Any left-over food/packets/Bottles etc.

In case of non-compliance in any of the above, INR 500 shall be charged for interior cleaning and in actual for any interior part damage due to user’s negligence

Cancellation and Refund:

In case of cancellation by the customer, Token amount is non refundable.

Penalty and other charges:

1. In case the user is found over speeding (more than 110 KMPH) during a booking, a fine of Rs. 1000 shall be charged. The user shall be notified via Whatsapp for all charges applicable.
2. If a user is found drunk at the time of drop, the user shall be liable for the complete damage repair cost.
3. Drinking alcohol is strictly prohibited inside the vehicle. Penalty of Rs.1000/- fine shall be charged, if found guilty.
4. User have to borne the fine if any challans during the rental period.

Disclaimers

The content on this website serves general informational purposes. Materials on the site, along with any products or services linked to it, are provided by Zoom Drive. While we strive to maintain accurate and current information, it's presented on an "as is" and "as available" basis, without warranties, either express or implied, concerning completeness, accuracy, reliability, suitability, or availability. These representations or warranties extend only with written agreements relating to specific products or services. As per applicable law, we disclaim all warranties, expressed or implied, including titles, merchantability, fitness for specific purposes, and non-infringement, unless expressly stated otherwise in a written agreement regarding a particular product or service. We shall not be liable for any losses or damages, be it indirect, consequential, loss of data, or profits arising from the use of this website.Though we aim for uninterrupted, error-free, and secure access to this website, we and our partners cannot guarantee the absence of disruptions or harmful components in this website or related software. You understand that you are responsible for obtaining and maintaining the necessary equipment to access and use this website.Opinions, advice, or statements from us, our partners, affiliates, licensees, suppliers, agents, or visitors do not establish warranties unless stated in written agreements for specific products or services. Your use of this website is at your own risk.